Best Practices for Addressing the Medical and Social Needs of “Super-Utilizer” Patients

A subset of people with serious health care and social needs—referred to a “super-utilizers”—account for the majority of public health care expenditures in the United States. Although there has been increased attention to this subpopulation of patients recently, the existing evidence regarding the impact of interventions is limited.

This project is investigating effective existing and potential emergency department (ED), hospital, and emergency medical services (EMS) interventions that address the medical and social needs of super‐utilizers in Michigan, while decreasing avoidable ED utilization and hospitalizations, and reducing health care costs. The research approach includes:

  1. A statewide survey to examine perceptions of medical control authority and emergency department directors regarding these interventions.
  2. A systematic review of interventions aimed at reducing emergency department utilization among super‐utilizers.

Project Lead
Dr. Mahshid Abir